Age Verification & Alcohol Compliance

Cheers Chale strictly complies with all applicable laws and regulations governing the sale, delivery, and consumption of alcoholic beverages in Ghana.

By placing an order on the Cheers Chale website, you confirm that:

1. You are 18 years of age or older (or the legal drinking age applicable in Ghana)
2. You are legally permitted to purchase and receive alcoholic beverages
3. You will not provide alcohol purchased from Cheers Chale to any person under the legal drinking age

Cheers Chale reserves the right to:

1. Request valid government-issued identification upon delivery
2. Refuse delivery if valid age verification cannot be provided
3. Cancel an order without refund if age verification fails at the point of delivery

Alcohol deliveries will only be made to:

1. The individual who placed the order
2. An adult (18+) present at the delivery address with valid identification
3. Cheers Chale promotes responsible drinking and does not support excessive or unsafe consumption of alcohol

Terms & Conditions

By placing an order on the Cheers Chale website, you agree to be bound by this Returns & Refund Policy and our general Terms & Conditions.

Cheers Chale reserves the right to:

1. Verify all claims related to returns, refunds, or replacements before approval
2. Refuse a refund or replacement where evidence provided is insufficient or misleading
3. Modify, update, or amend this policy at any time without prior notice
4. All decisions made by Cheers Chale regarding returns, refunds, replacements, or store credit are final, subject to applicable consumer protection laws

Cheers Chale shall not be held liable for:

1. Delays or failures caused by events beyond our reasonable control
2. Loss or damage resulting from incorrect delivery information provided by the customer
3. Third-party payment processor delays once a refund has been initiated

Customers are responsible for ensuring accurate order details at checkout. Any misuse of this policy may result in account restrictions or refusal of future service.

Returns & Refund Policy

At Cheers Chale, we want every order to feel smooth and stress-free. If something doesn’t go as planned, this policy explains how returns and refunds work.

1. Eligibility for Returns

Due to the nature of food and beverages, we do not accept returns on opened or consumed items.

However, you may be eligible for a return or refund if:

1. You received the wrong item
2. Your order arrived damaged, spilled, or tampered with
3. An item was missing from your order
4. The product delivered was expired or unsafe for consumption

2. Reporting an Issue

All issues must be reported within 24 hours of delivery. To help us resolve the issue quickly, please provide:

1. Your order number
2. A brief description of the issue
3. Clear photos or videos showing the problem (where applicable)

Reports can be made via:

• WhatsApp: 0245825504
• Email: support@cheerschale.com

3. Refund Options

Once your claim is reviewed and approved, you may receive:

1. A full or partial refund
2. A replacement item
3. Store credit for future orders

Refunds will be processed using the original payment method, unless otherwise agreed.

4. Refund Timeline

1. Approved refunds are processed within 3-7 business days
2. The time it takes to reflect in your account may depend on your bank or payment provider

5. Non-Refundable Situations

1. The issue is reported after 24 hours
2. The product was delivered correctly and in good condition
3. The customer provided an incorrect delivery address or was unavailable at delivery
4. Delays caused by factors beyond our control (e.g. extreme weather, roadblocks), where communication was provided

6. Order Cancellations

1. Orders may be cancelled before dispatch for a full refund
2. Once an order has been dispatched, it can no longer be cancelled

7. Our Commitment

Cheers Chale is committed to convenience, reliability, and good vibes. If something goes wrong, we'll always aim for a fair and speedy resolution.